Help Center / Message reference

Message & error reference

What Covenant's messages mean and what to do. Grouped by feature.

Vendors & import

MessageMeaning / fix
"Vendor name is required."Enter a name before adding.
"Import error: missing required 'name' column"Your CSV header lacks name. Add a header row.
"Import error: row N: missing name"That row has no name; it's skipped.
"Imported N vendor(s), skipped M duplicate(s)."Success; M rows matched an existing domain and were deduped.
"Delete this vendor and its assessment/BAA/findings?"Confirms a destructive delete. Export first if unsure.

Questionnaire & portal

MessageMeaning / fix
"Questionnaire request sent to v***@…"Live send (cloud) succeeded; recipient masked.
"Send simulated locally (no account / offline)."Offline stub; nothing emailed. Deliver the link yourself.
"…N reminder(s) queued in the local outbox on the 3/7/12-day cadence."Reminder cadence recorded locally (live mode "scheduled" instead).
"link expired …" / "link signature mismatch …"The portal token is no longer valid. Re-send. See Vendor portal.
"That doesn't look like a valid response code."The pasted code is corrupt/truncated. Re-copy the full code.
"This response code is for a different/expired questionnaire link."Code is from an older link. Use the latest, or re-send.
"This response is for a different questionnaire template."Template changed after send. Re-send the intended template.
"Cannot import: this questionnaire link is no longer valid (…). Re-send a fresh link."Token expired/tampered. Re-send.
Portal: "This questionnaire link can't be opened"Expired or malformed link shown to the vendor. Send a fresh one.
Portal: "Could not load the questionnaire content. Please open this link over HTTP."The portal couldn't fetch its data; serve over HTTP, not file://.

Posture scan

MessageMeaning / fix
"Add a primary domain for this vendor to scan it."Set a Primary domain.
"Refusing to scan: …"SSRF guard rejected the target (IP, private range, port, credentials, or reserved TLD). Use a public domain.
"Live scan complete for … Probed now: … Deferred to the hosted runner: tls, headers, ports, breach."Success. Email-auth ran; the rest is the deferred runner's job.
"Live scan could not run: …"DNS/network error. Retry.
"Simulated scan complete — no new findings for this domain."The deterministic simulation produced nothing new for this domain.
"Scan runner unavailable."The scan module didn't load. Reload the app.

Attachments

MessageMeaning / fix
"Could not attach: file type .xxx is not allowed"Use an allowed type (pdf/png/jpg/jpeg/csv/xlsx/docx).
"Could not attach: file exceeds 25 MB limit"Reduce file size below 25 MB.
"Could not attach: empty file"The file is 0 bytes.
"This stub attachment's bytes were dropped on reload…"Local-stub bytes don't persist a reload. Re-attach or sign in to store in R2.
"Upload failed: …"The R2 upload errored (backend reachability). Retry or use the local stub.

Cloud & evidence

MessageMeaning / fix
"Sign-in unavailable: …"The cloud module/backend isn't reachable. The app stays local-first.
"Sign in to the Cloud tier first."Publishing evidence needs a signed-in session.
"Published vendor-risk evidence to the shared graph."Success; the canonical PHI-safe object was published.
"Publish failed: … (The evidence seam is wired; the Keystone API must be reachable.)"The backend wasn't reachable. Try again when online/enabled.
"Synced." / "covenant cloud: sync failed"Background sync result. A failure is logged but doesn't break local mode.

Notifications

MessageMeaning / fix
"refusing to send: payload appears to contain a secret or personal identifier"A safety guard blocked a send because the data looked like it held a key or SSN. This shouldn't happen with normal use; remove any such value.
"// Live email/Slack delivery … runs on the deferred send runner…"Informational note on the BAA reminders panel: cadence is computed now, delivery is deferred.